Account & Data Deletion

This page explains how users of the HPI Check Scotland app and website can request deletion of their account and associated personal data.

How to request account deletion

1. Email info@hpicheck.scot.
2. Use the subject line: Account and Data Deletion Request.
3. Include the email address used for your HPI Check Scotland account.
4. We may ask you to confirm the request to help protect your account.

Website

Account email address What would you like to request? Select a request type Delete my app account Delete certain personal data Delete my app account and related data Extra details, if helpful I confirm this request relates to my HPI Check Scotland app account or personal data, and I understand some records may need to be retained where required for payment, fraud prevention, compliance, support, accounting or business records. Submit account/data deletion request

Request deletion of some data without deleting your account

You can also request deletion of certain personal data without deleting your full HPI Check Scotland account. To do this, email info@hpicheck.scot from the email address linked to your account and use the subject line: Data Deletion Request.

Please tell us what data you would like deleted. We will review the request and delete or anonymise eligible personal data where reasonably possible. Some records may need to be retained where required for legal, tax, accounting, fraud prevention, payment dispute, customer support or business record purposes.

Data we delete

When an account deletion request is verified, we will delete or anonymise the user account where reasonably possible. This may include account profile information, app account access details, saved app account records and associated personal account data.

Data we may need to keep

Some records may need to be retained where required for legal, tax, accounting, fraud prevention, payment dispute, customer support or business record purposes. This may include payment records, order records, invoice/transaction references and limited report purchase history.

How long it takes

We aim to process verified account deletion requests within 30 days. Where certain records must be retained for legal or business record reasons, they will be kept only for as long as necessary.

Contact

For account deletion or privacy requests, contact: info@hpicheck.scot.

View our Privacy Policy